Eva Says

I was looking for a phone with low SAR level, and was on the AT&T web site, when a chat window popped up offering help. Since I couldn’t find any data on SAR levels on that site, I accepted the offer, and started to chat with a sales person. Here’s our little chat:

Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with Traci, an AT&T sales representative.
Traci: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Eva: hi
Traci: Good morning!
Eva: I am looking for a phone with low SAR level
Traci: Are you an existing wireless customer of AT&T?
Eva: why?
Eva: does that change the SAR level?
Traci: I just need to know if you are replacing a phone or opening a new account with us?
Eva: new account, but only if I find a phone with low SAR
Traci: Certainly. May I please have your home zip code?
Eva: dear Traci
Eva: before we get to that point
Eva: I need to know if AT&T offers a phone with low SAR
Eva: I can’t see it in the specifications
Eva: no data online
Traci: To bring up any offers in your area, I would need to first have your home zip code.
Eva: could you just please tell me which models have the lowest SAR?
Traci: Just a moment please.
Traci: Unfortunately we do not have information on the levels available.
Eva: every phone has an SAR rating
Eva: it’s on their specifications
Eva: it’s on the box, or in the box on the documents
Eva: you cannot possibly sell a cell phone without that number
Traci: Yes but there is not a way to narrow a search down online based on these levels.
Eva: I know that
Eva: hoever it is the law to make all cell phones below a certain level
Eva: so AT&T has to have the information
Eva: on all phones
Eva: by law
Eva: so, I am looking for the one that your company offers that has the lowest SAR
Traci: Yes, I certainly understand. Which phone were you looking at specifically? I can look into it for you.
Eva: I looked at all of them
Eva: I really don’t care which one I buy as long as it has low SAR
Traci: Please contact Customer Care for further assistance with this.
Eva: in email?
Traci: Please contact our Customer Service Center at 1-800-331-0500 or 611 from your cell phone for assistance with this.
Eva: ok
Eva: thnaks
Eva: thanks
Traci: You’re welcome.
Eva: and here is some infomation for you
Traci: Did you have any other questions that I can help you with today?
Eva: http://www.fcc.gov/cgb/sar/
Traci: Feel free to chat again if you any other questions do come up.
Eva: no, but please tell your company to place this data on their web site
Traci: Thank you for choosing AT&T. Have a great day.